How to Improve Employee Engagement with SmartLinx Go

April 9, 2019 Slava Zeif

Mobile technology continues to change our lives.

Our smartphones connect us to an infinite amount of information, as well as each other. Every day, they help us get directions, pay bills, arrange childcare, and so much more.

At SmartLinx, we wanted to extend this convenience to our customers and empower employees to do more than what standard work apps, like email, offer. We sought to connect them to what’s important to them, so they could work smarter, balance work and personal lives, and enjoy the experience even when they’re on the go.

Instead of assuming what healthcare employees needed most, we asked them. Nurses, administrators, CNAs, directors, and managers weighed in on what their ideal mobile app would do and how it would look. We adopted an iterative approach to design, test, and revise each feature based on customer feedback. The results garnered widespread praise.

Engage, enable and empower employees
When you deliver an intuitive app that requires little or no learning curve, you engage employees right away. When you include the most desirable features, you keep them engaged.

We strove to do this and more, believing the mobile app should advance employer as well as employee objectives. Research proves strengthening employee engagement increases productivity and retention.

“Engaged employees make it a point to show up to work and do more work -- highly engaged business units realize a 41% reduction in absenteeism and a 17% increase in productivity. Engaged workers also are more likely to stay with their employers. In high-turnover organizations, highly engaged business units achieve 24% less turnover. In low-turnover organizations, the gains are even more dramatic: Highly engaged business units achieve 59% less turnover,” according to Gallup.

Giving employees more control of their lives
When employees can quickly find and respond to new schedules weeks/months in advance, they can more easily balance work and family responsibilities and feel better about their job and employer. SmartLinx Go provides real-time access to schedules, pertinent work information, and self-scheduling capabilities.

When new schedules are posted, SmartLinx Go notifies employees in their preferred method (text, email, or in app alert) and lets them see how open shifts would fit into their work schedule. Employees can sign up for their preferred shifts right on the app and receive immediate notifications when schedulers confirm or deny shift requests.

Giving providers better scheduling options—faster
To ensure quality care and avoid compliance violations, providers must have the right workers in the right places three shifts a day, every day. But unexpected employee absences, tardiness and changing patient populations require constant adjustments.

By making real-time scheduling information available to employees, SmartLinx Go also advances business objectives by enabling schedulers to quickly fill open shifts without running up overtime costs.

Using SmartLinx’s unified workforce management suite, schedulers are automatically notified of new open shifts and the employees eligible to fill them without incurring overtime. They can quickly notify qualified employees, who can use SmatLinx Go to access and sign up for an available shift.

Getting their voices (requests) heard quickly
SmartLinx Go also makes up-to-date pay and personal data accessible anytime, anywhere. Features, like real-time punch history, maximize employee productivity by enabling them to quickly find and respond to the most pertinent information.

In addition to checking their schedule, employees can review their paystub and pay history, as well as pick up new shifts to supplement their income. If they can’t work a scheduled shift, they can use SmartLinx Go to submit a Time Off request and find a replacement shift as needed.

Employees can also use SmartLinx Go to help them plan their vacations. They can quickly access their PTO balance to check if they have enough accrued time and submit new PTO requests. They can also edit pending PTO requests prior to management review and approval.

A lot of healthcare providers rely on manual processes to manage PTO. SmartLinx Go enables providers to streamline this time-consuming process as well as helps employees more effectively plan their life.

Learn how SmartLinx Go can engage employees in your facility.

About the Author

Slava Zeif

Slava Zeif is Product Manager for SmartLinx Solutions. Slava works closely with clients, product development, and user experience to develop products that solve client problems. As a 13-year SmartLinx veteran, Slava has supported clients and development in several capacities, such as Director of Strategic Consulting and Enablement, Director of Solutions Delivery, Director of Support & Implementation, and Customer Support Manager.

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